This Shipping Policy explains how Custom Candle Packaging (“Company,” “we,” “us,” or “our”) processes, packages, and ships custom candle packaging orders placed through customcandlepackaging.net (the “Site”). Please read this Policy together with our Terms and Conditions and Return & Refund Policy.
1. Order Processing Time
Because our Products are custom-manufactured to your specifications, orders are not shipped immediately after purchase. Processing time includes design review, proof approval, and production, and typically takes 10 to 12 days from the date your proof is approved, not from the date the order is placed. Processing times may vary based on order volume, complexity, and material availability, and are provided as estimates only.
Orders are not sent into production until you have approved the digital proof in writing. Delays in proof approval will directly delay your ship date.
2. Shipping Methods and Carriers
We ship orders using major carriers, including but not limited to [UPS, FedEx, USPS, DHL]. Available shipping methods, estimated transit times, and rates will be presented at checkout based on your delivery address and order size. Transit times quoted by carriers are estimates and are not guaranteed by [Company Name].
3. Shipping Rates
Shipping costs are calculated based on package weight, dimensions, destination, and selected shipping method, and will be displayed at checkout prior to payment. We reserve the right to update shipping rates at any time. Any applicable customs duties, taxes, or import fees for shipments outside the continental United States are the responsibility of the Customer.
4. Shipping Destinations
We currently ship to addresses within the United States, including [Alaska, Hawaii, and U.S. territories]. [If applicable: We also ship internationally to select countries; additional customs documentation, duties, and delivery times may apply.] We are unable to ship to P.O. boxes for large freight orders; please provide a physical street address for such shipments.
5. Order Tracking
Once your order ships, you will receive a shipping confirmation email containing your tracking number and carrier information. Please allow up to [24–48 hours] for tracking information to update after receiving your confirmation email. You can also check your order status by logging into your account on the Site or by contacting us directly.
6. Delayed, Lost, or Misdelivered Shipments
For delayed, lost, or misdelivered shipments, please read the following:
6.1 Carrier Delays
Custom Candle Packaging is not responsible for delays caused by the shipping carrier, including but not limited to weather events, customs processing, mechanical issues, or high-volume seasonal delays. Once a package leaves our facility, transit is outside of our control.
6.2 Lost Packages
If tracking shows your package as delivered but you have not received it, please check with neighbors, building management, or your local carrier facility first. If the issue is not resolved within [3] business days, contact us so we can assist in filing a claim with the carrier.
6.3 Incorrect Address
We are not responsible for packages delayed, lost, or delivered to the wrong location due to an incorrect or incomplete shipping address provided by the Customer at checkout. Please double-check your shipping information before submitting your order. Reshipment of orders returned due to an incorrect address may incur additional shipping charges.
7. Damaged Shipments
We will work with you and the carrier to file a claim and determine whether a reprint, replacement, or credit is appropriate, consistent with our Return & Refund Policy. If your order arrives damaged in transit:
- Keep all original packaging, materials, and the shipping box
- Take clear photographs of the damage before further unpacking, if possible
- Notify us within 48 hours of delivery at [Email Address]
8. Large or Freight Orders
Bulk orders that require freight or pallet shipping may involve different carriers, delivery timelines, and requirements (e.g., loading dock or liftgate service). Any special freight requirements must be communicated to us prior to order confirmation, as additional fees may apply for residential delivery, liftgate service, or appointment scheduling.
9. Split Shipments
For large orders, we reserve the right to ship your order in multiple shipments or from multiple facilities. This will not result in additional shipping charges to you unless otherwise communicated in advance.
10. Address Changes and Order Modifications
Requests to change a shipping address or modify an order must be submitted as soon as possible after placing your order. Once an order has entered production or has been handed off to the carrier, we may be unable to make changes, and you may be responsible for any additional costs associated with redirection or reshipment.
11. Signature Requirements
For high-value or bulk orders, we may require a signature upon delivery. This will be noted in your shipping confirmation email if applicable.
12. Contact Us
If you have questions about your shipment or this Shipping Policy, please contact us at:
- [Company Name]
- [Address]
- [Email]
- [Phone Number]