PRIVACY POLICY

By using the Site or placing an order with us, you agree to the collection and use of information as described in this Privacy Policy.

1. Information We Collect

At Custom Candle Packaging, we collect the below mentioned information:

1.1 Information You Provide Directly

• Contact details: name, email address, phone number, shipping and billing address
• Account information: username and password, if you create an account
• Order information: products purchased, order history, custom design specifications
• Customer Content: artwork, logos, images, text, and files you upload for custom packaging designs
• Payment information: processed securely through our third-party payment processors (we do not store full credit card numbers on our servers)
• Communications: messages, inquiries, or feedback you send us through email, contact forms, or chat

1.2 Information Collected Automatically

When you visit the Site, we may automatically collect:

• Device and browser information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, links clicked, referring URL)
• Cookies and similar tracking technologies (see Section 5)
• Approximate location data derived from your IP address

1.3 Information from Third Parties

We may receive information about you from third parties such as payment processors, shipping carriers, marketing platforms, and analytics providers, which we combine with information we collect directly.

2. How We Use Your Information

We use the information we collect to:

• Process, produce, and fulfill your custom candle packaging orders
• Communicate with you about your order, proofs, and account
• Provide customer support and respond to inquiries
• Improve and personalize your experience on the Site
• Send marketing communications, promotions, or newsletters (where you have opted in)
• Detect, prevent, and address fraud, security issues, or technical problems
• Comply with legal obligations and enforce our Terms and Conditions
• Analyze Site traffic and usage trends

3. How We Share Your Information

Third-party service providers are only permitted to use your information as necessary to provide their services to us and are contractually obligated to protect your information. We do not sell your personal information for money. We may share your information with:

• Service Providers: payment processors, shipping and fulfillment carriers, printing/production partners, email marketing platforms, and website hosting or analytics providers, solely to perform services on our behalf
• Business Transfers: in connection with a merger, acquisition, financing, or sale of business assets
• Legal Compliance: where required to comply with applicable law, regulation, subpoena, or government request, or to protect our rights, property, or safety, or that of others
• With Your Consent: for any other purpose disclosed to you at the time of collection

 

4. Customer Content and Uploaded Designs

Any artwork, logos, or files you upload for your custom packaging order are used solely for the purpose of producing your order and are handled according to the intellectual property terms outlined in our Terms and Conditions. We do not use your proprietary designs for any purpose other than fulfilling your order unless you separately authorize us to feature your work (e.g., in a portfolio or on social media).

5. Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to operate the Site, remember your preferences, analyze traffic, and support advertising. Categories of cookies used may include:

• Essential cookies: required for core Site functionality (e.g., shopping cart, checkout)
• Analytics cookies: help us understand how visitors use the Site (e.g., Google Analytics)
• Marketing cookies: used to deliver relevant advertising and measure campaign performance

You can control cookies through your browser settings. Disabling certain cookies may affect Site functionality. Where required by law, we will present a cookie consent banner allowing you to accept or reject non-essential cookies.

6. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this Policy, including to process orders, comply with legal and tax obligations, resolve disputes, and enforce our agreements. Order records may be retained for a minimum of [7] years for accounting and warranty purposes.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

8. Your Privacy Rights

Depending on your state of residence, you may have certain rights regarding your personal information under laws such as the California Consumer Privacy Act (CCPA/CPRA), the Virginia Consumer Data Protection Act (VCDPA), the Colorado Privacy Act (CPA), and similar state privacy laws. These rights may include the right to:

• Know/Access: request details about the personal information we have collected about you
• Delete: request deletion of your personal information, subject to certain exceptions
• Correct: request correction of inaccurate personal information
• Opt-Out: opt out of the sale or “sharing” of personal information (as those terms are defined under applicable law) and opt out of targeted advertising
• Non-Discrimination: you will not receive discriminatory treatment for exercising your privacy rights

To exercise any of these rights, contact us at sales@customcandlepackaging.net of Custom Candle Packaging. We may need to verify your identity before processing your request. You may also designate an authorized agent to submit a request on your behalf, subject to verification.

We currently do not sell personal information in the traditional sense; however, our use of certain advertising or analytics cookies may be considered “sharing” under some state laws. You may opt out of such sharing through your cookie preferences or by contacting us directly.

9. Marketing Communications

If you have opted in to receive marketing emails, you may unsubscribe at any time by clicking the “unsubscribe” link included in our emails or by contacting us directly. Opting out of marketing communications does not affect transactional emails related to your orders.

10. Children’s Privacy

The Site is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13 in accordance with the Children’s Online Privacy Protection Act (COPPA). If we learn that we have inadvertently collected information from a child under 13, we will take steps to delete that information promptly.

11. Third-Party Links and Services

The Site may contain links to third-party websites or services (e.g., social media platforms, payment processors). We are not responsible for the privacy practices of these third parties, and we encourage you to review their privacy policies before providing any personal information.

12. International Visitors

The Site is intended for users located in the United States. If you access the Site from outside the United States, your information will be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your jurisdiction.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with a revised “Last Updated” date. Your continued use of the Site after changes are posted constitutes acceptance of the revised Policy.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

• [Company Name]
• [Address] [
• Email]
• [Phone Number]