Welcome to Custom Candle Packaging (“Company,” “we,” “us,” or “our”), accessible at customcandlepackaging.net (the “Site”). These Terms and Conditions (“Terms”) govern your access to and use of the Site, and your purchase of custom candle packaging products and related services (the “Products”) from us. By accessing the Site, placing an order, or otherwise using our services, you (“Customer,” “you,” or “your”) agree to be bound by these Terms. If you do not agree, you must discontinue use of the Site immediately.
These Terms constitute a legally binding agreement between you and [Company Name], a company organized under the laws of the State of [Insert State], United States, with its principal place of business at [Insert Address].
1. Eligibility
By using this Site, you represent that you are at least 18 years of age or the age of majority in your jurisdiction, and that you have the legal capacity to enter into a binding contract. If you are using the Site on behalf of a business or other entity, you represent that you have the authority to bind that entity to these Terms.
2. Products and Services
[Company Name] provides custom-designed and manufactured candle packaging, including but not limited to boxes, labels, wraps, inserts, and related packaging materials (“Products”). Product descriptions, images, colors, dimensions, and pricing displayed on the Site are provided for general reference only. Due to variations in screen displays, printing processes, and manufacturing tolerances, actual Products may vary slightly from the images shown. We reserve the right to modify, discontinue, or limit the availability of any Product at any time without prior notice.
3. Custom Orders, Proofs, and Approvals
Because our Products are custom-manufactured to Customer specifications, the following provisions apply:
3.1 Design Submission
You are solely responsible for the accuracy, legality, and quality of all artwork, logos, text, trademarks, images, and other materials (“Customer Content”) submitted for use in your Product order.
3.2 Proof Approval
Where applicable, we will provide a digital proof for your review prior to production. Production will not commence until you provide written approval of the proof. Once approved, the proof is considered final, and you accept full responsibility for any errors, including but not limited to spelling, color accuracy, sizing, and layout, that were present in the approved proof.
3.3 Color and Material Variance
Due to differences in monitors, printing equipment, and raw material batches, minor variations in color, texture, or finish between the digital proof and the final Product are expected and do not constitute a defect.
3.4 Production Timelines
Estimated production and delivery timelines are provided in good faith but are not guaranteed. Delays caused by third-party suppliers, shipping carriers, customs, weather, or other events outside our reasonable control shall not constitute a breach of these Terms.
4. Intellectual Property
Our company make sure that you do not have to be suffered from any kind of intellectual property right. Neither us nor you will have to face any issue by placing order at us:
4.1 Customer Content License
By submitting Customer Content, you grant [Company Name] a non-exclusive, royalty-free, worldwide license to reproduce, print, and manufacture such content solely for the purpose of fulfilling your order.
4.2 Customer Warranties
You represent and warrant that you own or have obtained all necessary rights, licenses, and permissions to use the Customer Content, and that such content does not infringe upon the intellectual property rights, publicity rights, or other legal rights of any third party.
4.3 Indemnification for IP Claims
You agree to indemnify, defend, and hold harmless [Company Name] from any claims, damages, losses, or expenses (including reasonable attorneys’ fees) arising from or related to your Customer Content, including claims of trademark or copyright infringement.
4.4 Company IP
All Site content, including text, graphics, logos, templates, and software, is the property of [Company Name] or its licensors and is protected by U.S. and international intellectual property laws. Nothing in these Terms grants you any right to use our trademarks, trade names, or branding without prior written consent.
5. Pricing and Payment
Read the below mentioned clauses carefully to avoid any pricing or payment related issue:
5.1 Pricing
All prices are listed in U.S. dollars and are subject to change without notice. Prices in effect at the time an order is placed will apply to that order.
5.2 Payment Terms
Full or partial payment, as specified at checkout, is required before production begins. We accept payment methods as indicated on the Site. You represent that you are authorized to use the payment method provided.
5.3 Taxes
You are responsible for any applicable sales tax, use tax, duties, or other governmental charges associated with your order.
5.4 Order Cancellation
Once a proof has been approved and production has commenced, orders generally cannot be canceled or modified. Cancellation requests made prior to production approval may be subject to a cancellation fee to cover design and administrative costs.
6. Shipping and Delivery
We aim to ship Products within the estimated timeframe communicated at the time of order; however, all delivery dates are estimates only. Title and risk of loss for Products pass to you upon delivery to the shipping carrier. [Company Name] is not liable for delays, loss, or damage caused by shipping carriers once Products leave our facility. Additional shipping insurance may be available upon request.
7. Returns, Refunds, and Defects
E carefully mention customer product policy. Policy related to manufacturing defects and quality variance. Read the following clauses carefully:
7.1 Custom Product Policy
Because Products are custom-manufactured to your specifications, all sales are final. We do not accept returns or offer refunds for reasons of buyer’s remorse, design preference changes, or errors contained in a proof that was approved by you.
7.2 Manufacturing Defects
If your order contains a verifiable manufacturing defect unrelated to an approved proof or Customer Content, you must notify us in writing within [7] days of delivery, including photographic evidence. We will, at our sole discretion, offer a reprint, partial refund, or credit for the affected units.
7.3 Quantity Variance
Industry-standard overage or underage of up to [5%] on total order quantity is considered acceptable and does not entitle you to a refund or reprint.
8. Disclaimer of Warranties
to the fullest extent permitted by applicable law, the products and site are provided “as is” and “as available,” without warranties of any kind, whether express, implied, or statutory, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. we do not warrant that the site will be uninterrupted, error-free, or secure.
9. Limitation of Liability
To the maximum extent permitted by law, in no event shall [company name], its officers, directors, employees, or agents be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, goodwill, or business interruption, arising out of or related to your use of the site or purchase of products, even if advised of the possibility of such damages. our total aggregate liability for any claim arising under these terms shall not exceed the total amount paid by you for the product giving rise to the claim.
Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you.
10. Indemnification
You agree to indemnify, defend, and hold harmless [Company Name] and its affiliates, officers, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including reasonable attorneys’ fees, arising out of or in any way connected with: (a) your use of the Site; (b) your violation of these Terms; (c) your Customer Content; or (d) your violation of any applicable law or third-party right.
11. Prohibited Uses
You agree not to use the Site or order Products for any unlawful purpose, including submitting content that is defamatory, obscene, fraudulent, or that infringes on the rights of any third party. We reserve the right to refuse service, cancel orders, or terminate access to the Site for any Customer who violates these Terms.
12. Privacy
Your use of the Site is also governed by our Privacy Policy, available at [insert link], which describes how we collect, use, and protect your personal information in accordance with applicable U.S. state and federal privacy laws.
13. Governing Law and Dispute Resolution
Please read the following carefully for governing law and dispute resolution:
13.1 Governing Law
These Terms shall be governed by and construed in accordance with the laws of the State of [Insert State], United States, without regard to its conflict of law principles.
13.2 Dispute Resolution
Any dispute arising out of or relating to these Terms or your use of the Site shall first be addressed through good-faith negotiation. If unresolved, the dispute shall be submitted to binding arbitration administered by the American Arbitration Association (“AAA”) under its Commercial Arbitration Rules, conducted in [Insert City, State]. Judgment on the arbitration award may be entered in any court having jurisdiction.
13.3 Class Action Waiver
You agree that any arbitration or proceeding shall be conducted on an individual basis only, and not as part of a class, consolidated, or representative action.
13.4 Venue for Injunctive Relief
Notwithstanding the above, either party may seek injunctive or equitable relief in a court of competent jurisdiction located in [Insert County/State] to protect intellectual property or confidential information.
14. Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
15. Entire Agreement
These Terms, together with our Privacy Policy and any order-specific agreements, constitute the entire agreement between you and [Company Name] regarding your use of the Site and Products, superseding any prior agreements.
16. Changes to These Terms
We reserve the right to modify these Terms at any time. Updated Terms will be posted on this page with a revised “Last Updated” date. Continued use of the Site after changes are posted constitutes your acceptance of the revised Terms.
17. Contact Us
If you have any questions about these Terms, please contact us at the following addresses: